Management Analyst driving operational strategy across a 108-member organization. Published author exploring the psychology of memory. Builder of data systems that turn complexity into clarity.
I operate at the intersection of structured analysis and emotional depth — building business intelligence systems by day and writing psychological fiction by night.
At Biopolis Lifesciences, I lead MIS reporting and operational strategy across a multi-company group, managing a team of 108. My work involves turning raw business data into dashboards, decision systems, and actionable insight — reducing manual reporting effort by 80% through automation.
Outside of work, I write under the pen name Poker Hearts. My published books — Light Enough and Hi Heart I Read — explore introspective narratives. I'm currently developing Sessions, a psychological thriller centered on memory distortion and therapeutic deconstruction.
I hold an MBA in Financial Markets from Mittal School of Business & NSE Academy (8.83 CGPA), a BBA (Hons) foundation (8.36 CGPA), am UGC NET Qualified in Management, and hold 9+ NCFM certifications spanning financial modelling, technical analysis, and derivatives.
Built an AI-powered call analysis system processing 1,200 calls/day (800 minutes of audio) from a 12-member telecalling team with structured feedback on tone, intent, gaps, and action points.
Impact: Processed 1,200 calls/day, completely automating QA evaluation across the 12-member team.
Unified system tracking the complete sales journey from order creation to dispatch, delivery, feedback, and rejection handling. Includes automated reminders, exception tracking, and cross-team workflow integration.
Impact: Cut order-to-dispatch lag by ~30% and improved delivery acceptance by 15%.
Behavior-driven dashboard analyzing historical buying patterns to predict future purchase cycles and enable proactive sales prioritization.
Impact: Improved repeat-order capture across 500+ SKUs by predicting next-buy dates.
Custom-built mobile automation app using Apps Script to securely access local call recording folders on Android devices and sync them to a designated Google Drive directory.
Impact: Achieved 100% call recording capture rate across 12 decentralized devices.
Real-time system capturing unmet demand during order placement and linking it with inventory updates. Automatically triggers follow-ups once stock becomes available.
Impact: Reduced lost sales by auto-alerting reps when short-stock items became available.
Backend system linking task scheduling with employee performance scoring, creating a measurable accountability loop from assignment to evaluation.
Impact: Increased task completion rate by 40% through transparent scoring.
Territory governance system combining monopoly allocation, sales performance tracking, warning workflows, and structured removal logic based on rolling data.
Impact: Streamlined territory allocation and removed underperforming monopolies automatically.
Structured payable tracking system with due-date monitoring and payment confirmation workflows, improving visibility into cash outflows.
Impact: Improved on-time payment visibility across 40+ vendors.
Multi-level complaint handling workflow with structured escalation logic to ensure accountability and timely resolution.
Impact: Reduced average complaint resolution time by 48 hours.
Integrated operational dataset combining inventory, batch tracking, and financial collections into a unified reporting layer.
Impact: Unified 3 siloed data streams into a single source of truth for management.
Validation system eliminating duplicate entries and enforcing lead qualification before CRM integration.
Impact: Eliminated ~25% duplicate entries before CRM ingestion.
Recurring quality evaluation framework with periodic checks tied to product lifecycle and performance tracking.
Impact: Ensured 100% compliance with quarterly quality assurance audits.
System generating dynamic pre-filled Google Form URLs to pass contextual data across workflows without API dependency.
Impact: Eliminated manual data entry errors for field agents submitting reports.
A work of introspective fiction exploring quiet emotional landscapes.
Copyright RegisteredA collection exploring the inner textures of thought — published under the pen name Poker Hearts.
A psychological thriller centered on memory distortion and therapeutic deconstruction. 10 backstory chapters + 10 therapy sessions, each tied to concepts like nostalgic rumination, memory loops, and avoidance behavior.
Focusing on "what-if" scenarios and introspective narratives — exploring the spaces between decisions and their alternate outcomes.
Active since 2019. Stories, sessions, introvert diaries, and experimental fiction. 3,000 monthly visits, 70% repeat audience.
Read Blog →Applies the Japanese art of repairing with gold to organizational resilience — embracing imperfections for stronger systems.
LinkedIn →Used for prompt engineering, call QA pipelines, document drafting, and research synthesis.