Built 18 live modules across operations, inventory, and sales. Reduced manual reporting by 80% via Google Apps Script automation. UGC NET Qualified, AACSB MBA.
Governed an 80-member cross-functional team. Shipped 18 live MIS modules across Sales, Inventory, HR, CRM, and Finance (used daily by 80 active users). Built 13 Looker Studio dashboards across 4 operational functions and deployed Google Apps Script automation resulting in an 80% manual reporting effort reduction.
Directed 72-member division managing 7,500+ clients across 10 regions. Achieved ₹75Cr monthly sales target consistently within 2 days of each cycle. Restructured engagement model achieving 40% of monthly target in a single weekend. Replaced punitive incentives with Challenge & Reward model, lifting lead conversion by 25% in one quarter.
Operations Intern. Handled 2,000+ support tickets with 99.95% accuracy and 95% SLA compliance. Streamlined refund workflows, reducing delay tickets by 60%.
Currently investigating empirical safety stock buffers for SME distribution logistics (applied in real inventory rationalization project of 500 SKUs → 400 SKUs). Research into conversational latency bounds in Web Audio channels (informed Voice AI architecture design). Interest in quantitative options strategies. UGC NET Assistant Professor eligible (Management).
Explore Research & Credentials →Creative practice in semi-autobiographical literary fiction (Hindi-English voice, published as 'Poker Hearts'). The same rigor I bring to system design — clarity under constraint, empathy for edge cases, ruthless editing — applies to prose.