Pratap Jindal

Management Analyst — Strategy, Operations & Business Systems

Architecting Enterprise Decision Infrastructure · Rationalizing Supply Chains · Automating Complex Workflows

+91 70090 19719 Call • • LinkedIn ↗ • GitHub ↗ •

Mohali / Panchkula · Relocation Ready (Australia, Europe, North America)

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Executive Summary

Verified Performance

Management Analyst with 3+ years of experience on senior management teams leading cross-functional divisions of up to 80 FTEs across operational strategy, business process re-engineering (BPR), and rapid systems engineering. Directed the architecture and enterprise-wide rollout of an 18-module internal decision platform for a multi-company distribution group, eliminating 40+ hours weekly of manual clerical drag (80% effort reduction). Managed a 72-member field operations division at Bharat Financial Inclusion (IndusInd Bank subsidiary) delivering consistent ₹75 Cr monthly targets. MBA graduate (CGPA 8.83/10 Top Tier Standing) and UGC NET Assistant Professor Qualified in Management.

₹75 Cr

Monthly Quota Directed

72-FTE Division (IndusInd subsidiary)

Enterprise Modules Built

Zero-consultant decision infrastructure

Looker Dashboards

Real-time daily sales closing & SLAs

80%

Clerical Drag Slashed

40+ hrs saved weekly via automation

20%

ITR Improvement

500 to ~400 SKU rationalization

8.83

MBA CGPA / 10.0

Mittal School of Business & NSE honors

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Professional Experience

Management Analyst — Strategy & Operations

Group Biopolis (Biopolis Lifesciences + Ultrapolis) · Panchkula, India

Senior Management Team · 80-Member Dual Pharmaceutical Distribution Group

Sep 2023 – Present

Directed end-to-end architecture, coding, and rollout of an 18-module internal decision platform adopted company-wide as operational backbone with zero external consultants.
Commissioned 13 Looker Studio dashboards used daily by Managing Directors for real-time sales closing, lead verification, and vendor SLA tracking.
Engineered a custom Manifest V3 Chrome Extension eliminating Looker’s 15-minute query latency during month-end closings.
Audited 500+ active SKUs, pruning to ~400 focused lines; unlocked working capital and drove 20% inventory turnover (ITR) uplift.

Decision Infrastructure Modules: Architected modules covering Sales DoD, Party Health, MR Quota Allocation, CRM, Inventory Velocity, Financial Flow, and Biometric Attendance. Replaced detached spreadsheets with unified data models.
80% Reporting Effort Reduction: Designed end-to-end automated pipelines using Google Apps Script and webhooks for automated data refresh, email-to-data parsing, and audit trails, saving 40+ operational hours every week.
Shortage-Escalation & Stock Precision: Engineered a formal workflow linking field sales directly to production batches, slashing shortage escalations from 17 down to 2 while sustaining 98% audited stock precision.
AI-Powered Speech QA Telemetry: Directed speech AI pipeline converting telecalling recordings into structured performance rubrics, expanding compliance audit coverage from 2% spot-checks to 100% of all calls.

Divisional Manager

Bharat Financial Inclusion Ltd (IndusInd Bank Subsidiary) · Ludhiana, India

72-Member Field Operations Division · 7,500+ Accounts · 10 Regions · ₹75 Cr Monthly Quota

Sep 2022 – Feb 2023

Led 72-member field operations division managing 7,500+ borrower accounts across 10 regions with full top-line responsibility for monthly targets totaling ₹75 Cr.
Turned around frontline team throughput via Maslow-inspired empowerment huddles and gamified milestone tracking, lifting field conversion by 25%.
Mobilized high-velocity operational sprints to consistently achieve 40% of the ₹75 Cr monthly quota within the first 48 hours of cycle start.
Enforced zero cash-transit risk governance, conducted weekly branch audits, and reported executive portfolio briefings to regional bank leadership.

Behavioral Modeling & Incentive Architecture: Replaced punitive review structures with a transparent 'Challenge & Reward' incentive architecture. Mapped operational tasks to Maslow's hierarchy of security and esteem needs to curb frontline officer burnout.
48-Hour Sprint Cadence Execution: Engineered weekend mobilization workflows that aligned branch managers and collection officers, front-loading 40% of monthly quotas into the first 2 days and removing month-end chaos.

Customer Delight Intern — Operations & Lifecycle

Zolostays Property Solutions Ltd · India

Enterprise Co-Living & Property Operations

Feb 2021 – May 2021

Processed and resolved 2,000+ customer lifecycle and property management escalations with 99.95% accuracy and 95% SLA compliance.
Mapped refund lifecycles and authored standardized operational SOPs, eliminating approval bottlenecks and cutting customer refund-delay tickets by 60%.

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Signature Technical Projects & Code Repositories

OmniReader — Adaptive Document Reading Platform

JavaScript Web Audio API Blogger JSON

Continuous-listening audio-reading engine engineered to make long-form document reading immersive and accessible with ambient soundscapes and client-side full-text search.

💻 GitHub Repository (PokerHearts/omnireader) ↗ • 🌐 Launch Live Production Reader ↗

Architecture: Static Blogger template re-engineered into a web app. Continuous-listening audiobook player with localStorage resume, ambient audio player with auto-ducking, client-side regex search engine over JSON feeds, and pinch-to-zoom carousels.
Operational Impact: Distraction-free research and long-form consumption with zero server hosting overhead.

Fuzzy Decision Engine — Multi-Criteria Decision Making (MCDM)

Python Fuzzy Logic Explainable AI

Decision support system implementing fuzzy set theory and multi-criteria evaluation algorithms for strategic vendor selection, risk rating, and capital allocation.

💻 GitHub Repository (PokerHearts/fuzzy) ↗

Architecture: Python implementation of triangular and trapezoidal fuzzy numbers, defuzzification methods (Centroid, Bisector), and multi-criteria matrix weightings for decisions under ambiguity.
Operational Impact: Replaces arbitrary gut-feel rankings with rigorous mathematical decision boundaries and explainable criteria weighting.

Indian Logistics GeoJSON Repository

GeoJSON GIS Analytics Logistics Routing

Curated, topologically validated GeoJSON repository of Indian administrative districts, optimized for logistics routing, field sales choropleths, and GIS dashboards.

💻 GitHub Repository (PokerHearts/geojson) ↗

Dataset Scope: Normalized multi-polygon boundaries across Indian states and districts, validated for zero geometry self-intersections and minimal payload size for high-speed WebGL and Leaflet rendering.
Operational Impact: Powered territory mapping for 7,500+ microfinance accounts and pharmaceutical distribution route rationalization.

PrepMaster — Adaptive Assessment & Curriculum Engine

Python Spaced Repetition Data Modeling

Structured assessment preparation engine built for rapid technical knowledge retention, topic-level mastery scoring, and automated question ranking.

💻 GitHub Repository (PokerHearts/PrepMaster) ↗

Architecture: Python-based learning engine applying spaced repetition algorithms and confidence-weighted score rubrics to assess technical competencies and domain frameworks.

AI Voice Mock Interview Simulator & Portal

Gemini API Web Audio VAD PDF.js

Interactive, serverless AI voice training simulator. Parses resumes client-side via PDF.js, triggering a real-time conversational voice loop with noise calibration and interruption-handling.

Technical Architecture: Client-side PDF.js parsing eliminates cloud storage costs and preserves privacy. Speech API Voice Activity Detection (VAD) handles conversational turn-taking at ~$0.05 API cost per interview.
Impact & Scale: Tested across 108+ team members and corporate candidates, logging quantitative rubrics directly to Google Sheets databases.

Looker Studio Real-Time Cache-Bypass Extension

Manifest V3 Chrome Extension Looker API

Engineered a custom Chrome Extension that forces on-demand cache-busting queries, completely eliminating Google Looker Studio's 15-minute data latency during time-critical month-end closing.

Technical Solution: Injected content scripts that intercept Looker query dispatches and append timestamp tokens, invalidating CDN caches to force live operational database refreshes.
Outcome: Deployed to Managing Directors, giving executive leadership sub-second live sales closing visibility during month-end target sprints.

BioMIS Decision Platform & B2B Field Order Pad

React 19 Supabase Apps Script jsPDF

Single-page responsive B2B ordering portal and executive analytics platform. Features dynamic stock matrices, localStorage draft protection, and instant client-side receipt generation.

Architecture: Chunked Google Apps Script CacheService matrix fitting entire inventory catalogs within strict 100KB limits, coupled with client-side jsPDF invoice generation.
Measurable Outcome: Slashed order booking turnaround from 8 minutes to 45 seconds while sustaining 100% order logging accuracy at zero hosting cost.

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Education & Academic Credentials

Master of Business Administration (MBA)

Mittal School of Business & NSE Academy, Lovely Professional University

Integrated Financial Markets & Analytics Specialization · Top Tier Standing

CGPA: 8.83 / 10.0

2021 – 2023

Recognized for top academic standing across core quantitative & financial curriculum:

★ Financial Modelling | Valuation & Forecasting: Discounted Cash Flow (DCF), sensitivity testing, dynamic scenario modeling, and M&A valuation models.
★ Investment Analysis & Portfolio Management: Modern Portfolio Theory, Markowitz optimization, CAPM, Sharpe ratios, and asset allocation strategies.
★ Equity Derivatives & Options Trading Strategies: Black-Scholes pricing, Option Greeks, volatility surfaces, structured hedging, and synthetic spreads.
★ Business Process Analytics & Decision Systems: Linear programming, queuing theory, inventory optimization models (EOQ/Safety Stock), and operational MIS.
★ Technical & Fundamental Analysis of Securities: Quantitative indicator analysis, macroeconomic cyclical factors, forensic audits, and cash flows.
★ Macroeconomics & Global Monetary Systems: Central banking liquidity mechanisms, interest rate transmission channels, and cross-border trade economics.

Bachelor of Business Administration (BBA)

Mittal School of Business, Lovely Professional University

Foundational Management, Operations & Business Information Systems

CGPA: 8.36 / 10.0

2018 – 2021

National Qualification UGC NET Qualified — Assistant Professor in Management Verified eligibility for university professorship & academic research.

Global Assessment ANZSCO 224711 — Management Consultant / Analyst VETASSESS Group B verified professional standing for Australia & global mobility.

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Certifications & Competency Matrix

✓ UGC NET Assistant Professor ✓ Duke University Tableau ✓ NCFM Financial Modelling ✓ NCFM Equity Derivatives ✓ NCFM Investment Analysis ✓ University of Geneva Financial Markets

Strategy & Operations

Business Process Re-engineering (BPR)
Multi-SKU Catalog Rationalization
Root-Cause Analysis (CAPA)
SLA & KPI Governance
Master SOP Architecture
Cross-Functional Leadership (80+ FTEs)
Change Management & Adoption

BI, MIS & Analytics

Looker Studio (13 Production Dashboards)
Google Sheets (QUERY, ARRAYFORMULA)
Excel Financial Modeling (DCF / Projections)
Tableau (Duke University Credential)
PostgreSQL & Unified Schemas
ERP/CRM Systems (MARG ERP, OMEGA)
Inventory Turnover Ratio (ITR) Optimization

Systems & Automation

Google Apps Script Enterprise Pipelines
Chrome Extension Engineering (Manifest V3)
Automated Webhooks & REST APIs
Real-Time WebSockets (Firestore)
React 19 & Supabase Prototyping
Android (Kotlin, Compose, Room DB)
Zero-Consultant Rapid Deployment

AI & Emerging Tech

Gemini API & LLM Prompt Engineering
Web Audio Voice Activity Detection (VAD)
Speech AI Call QA Pipelines (100% Coverage)
Client-Side PDF.js OCR & Document Parsing
Rate-Limited Audio Task Queues
Fuzzy Logic & MCDM Algorithms

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